Learn all about what customs clearance means at Shein
What does shein mean in customs clearance 1

Shein is one of the fastest growing online trading platforms in recent months thanks to its low prices. But sometimes the shipment may be delayed by “customs clearance”. If you have just arrived on the platform or it is the first time that it appears, see what it means in Shein in customs clearance.

Shein’s value is through the roof, currently this Chinese giant is worth more than Inditex and H&M combined. Sales especially of clothing have grown in recent months on this platform that was founded in 2008. The key to the success of this platform is its low prices and the possibility of making purchases with great discounts. Of course, as in many “low cost” applications, it is necessary to know what is worth buying and what is not. In addition, shipments coming from Asia must go through the relevant controls, so it is not uncommon for them to take longer than necessary.

You should also bear in mind that the shipping process may be altered by paperwork. If a few days after placing the order you find a message related to customs on the Shein platform, then we explain what it means in Shein in customs clearance.

When the order you have placed indicates customs clearance, it means that the merchandise has already entered national territory and is awaiting the procedures that the customs authorities must carry out before it can leave for your home. This is what Shein means in customs clearance.

What you should keep in mind is that the terms and conditions of any Shein order allude to the fact that it is the buyer’s responsibility to have provided their correct and exact information and in the event that there is any missing or incorrect information that prevents any shipment or delivery or customs clearance, Shein disclaims all responsibility and does not offer compensation in any case.


In the previous section we have explained what Shein means in customs clearance. Now let’s see something also related to it: customs clearance completed green channel, what does it mean in Shein.

The green channel as a status within customs clearance is a really positive aspect. If the response from customs is the green channel, it means that automatic approval has been granted for the departure of the merchandise to the address of the purchaser of the order . This green channel puts an end to the retention of merchandise in customs.

If the information appears in another color such as orange, this implies the verification of all the data that appears in the declaration and concordance with the documents provided in it, that is, they will verify that all the data is correct.

What does shein mean in customs clearance 2


Once you know what customs clearance means at Shein, you will understand that an order can be held on this merchandise platform. If you have a Shein order held in customs in Spain, what to do, see the steps below.

In the event that your package is retained in Spanish customs, the first thing you should do is wait for the Single Administrative Document (DUA) to arrive by post. Once you have the document in your possession, you must fill it out in order to unblock your order and send it together with the invoice, send them to the apostles website within a maximum of 15 days.

You must bear in mind that in order for the package to pass the border correctly , you may have to pay the customs formalities . In the case of the European Union, you only pay for orders with prices over 150 euros, so if your order is lower cost you will not have to pay anything.

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