One of the main fears we have, when we decide to make a purchase on Wallapop, is what happens if when we receive the product it turns out that it does not adapt to what we wanted. If you find yourself in this situation, you must know how to open and win a dispute on Wallapop .
Disputes are the system established by the purchase-sale application for any case in which there is a disagreement between the buyer and the seller . Thus, in the event that the buyer does not agree with the product received, he will be able to make a claim and show the seller why he should get his money back. In the event that there is no agreement between them, Wallapop will act as an intermediary.
If you have a problem with the product you have received, you have up to 48 hours after the order appears as Delivered in the application to open a dispute. In the event that a period greater than this time has passed, you will no longer have the possibility of making a claim.
To open a dispute, you must go to the chat you had open with the seller. The option to open a dispute appears below the All OK button .
In the menu that appears, we will find a description field in which we will have to explain what the problem we have encountered is. To increase your chances of winning, it is recommended that you attach photos to act as physical proof of the problem.
If the dispute is accepted, a Correos code will be generated to send the return shipment. You must deliver the package to your nearest post office within a maximum period of 10 days. Once the seller has received it, you will get your refund within 5-10 business days .
TRICKS TO WIN A DISPUTE IN WALLAPOP
The fact that we have opened a dispute in Wallapop does not guarantee that we will win it. The seller and the platform can reject our dispute if they consider that we do not have sufficient reasons to deserve this return. But although ultimately it does not depend on us, there are some tricks to win a Wallapop dispute that we should take into account:
- Make sure the dispute is justified: Unlike in traditional online stores, at Wallapop we cannot make a return simply because we have regretted the purchase or thought better of it. If there is no problem that the product we have received does not conform to what the seller had promised us, the dispute will most likely be rejected. As a power you can try it to see if it works, but most likely you will end up wasting your time.
- Attach photos or videos: Both the seller and Wallapop must know that the product was indeed defective, for which you must show graphic evidence.
- Read the ad well: There are users who sell items with a small defect at a reduced price, but they explain said defect in the ad so that whoever decides to buy it takes it into account. Therefore, before opening a dispute, make sure there is nothing like that, otherwise you will lose it. We recommend that you take a good look at the ads before making any purchase.
- Try to talk to the seller first: As you know, the way to close a sale on Wallapop is through a chat between buyer and seller. If you have encountered any problems when you have received your order, we recommend that you first speak with the seller through this means to try to reach a conclusion. In this way, the conflict may be resolved without the need to file a dispute. And if in the end you had to put, at least you will know what suit the other person is in and if it will be easier or more difficult for you to win. But on many occasions, talking about it in a good manner is enough.