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Error codes 403 and -24 on Android * – how to solve the problem – Sometimes it happens on Android-Smartphones on problems and the smartphones show cryptic error codes, with which you can usually not do anything.
From time to time it even happens that these error codes appear, although you have done nothing differently than usual and you cannot explain the error yourself.
However, the two errors that this article deals with mostly arise when you try to control the rights of an app manually.
There are special apps in the Playstore that are intended to help ensure that manual control of rights does not cause problems, but these apps sometimes simply fail.
If there are problems with the control or limitation of the app, it may happen that this app no longer opens.
The first step that most people then take is, of course, trying to reinstall the app. This is exactly when the error codes “403” and “-24” occur, which are the subject of this article.
The following explains how the problem can be fixed and the error code no longer appears and the app can be reinstalled.
Ensure a good connection to Google
First of all, you should restart the device. Then you should check the Google Apps. On the one hand, one should check in the Playstore whether the latest version of the “Google Authenticator” app is installed.
My Apps
This is very easy if you look under “My Apps” to see if there is an update available for this app. In addition, you should log in to Google Talk or Google+ Hangouts every now and then, because that can re-establish the connection to the Google servers. Depending on which of the two apps is installed on the affected smartphone *, you should open it and open the “Menu”.
If you are already logged in here, you must first log out and then start the app again before logging in again.
A lack of an internet connection can also cause problems. If you use the mobile data, you should make sure that the strength and quality of the connection is sufficient. When using WLAN, firewalls may block access to the ports required for Google Play (TCP and UDP 5228). This should also be checked.
Check Google Play Store and Download Manager
Another way that can be helpful is clearing the cache. The cache is a buffer memory so that the individual programs of the smartphone can be accessed more easily. Here you should clear the cache and also delete the data of the Google Play Store app. For this you have to open the settings of the smartphone. Regarding the settings, it should be said that these are structured differently depending on the model and manufacturer. You should always look for synonyms here, as the instructions described here* cannot be used universally. So you look in the settings for a menu item “Apps” or “Application Manager”. There you can then access all installed apps. Now you first select the Play Store and click on “Clear cache” and “Clear data” for this application. The same is done again for the “Download Manager” application.
It may help to uninstall updates for the Google Play Store app. To do this, open the list of all apps in the settings that you previously used to clear the cache. Now select “Play Store” and click on “Uninstall updates”. The download manager should also be deactivated. You can also check this in the list of all apps. In this list you then search for the download manager again and select it. If the download manager is already deactivated, the option “Activate” appears there. This is how you can see whether the download manager is deactivated.
This also works via the settings
The Google account may also be causing the problems. If the previous steps have not worked and the app still cannot be installed without the error code appearing, you should use your smartphone’s Google account* remove and add new. This also works via the settings. There you then look for “Accounts & Synchronization” or similar. There you select the desired account, ie your own Google account, and click on “Menu” and then “Remove account”. If you have deleted the account, you would of course like to set it up again. This can also be done under “Accounts & synchronization”. There you choose “Add account” this time. Here you can now choose between “E-Mail” and “Google Accounts”. In the case described here, of course, you need a new Google account.
Then you should restart the smartphone * and at the latest now the original problem with the incorrect installation should be resolved.