If we are not satisfied with an AliExpress order, or we have not received it, we can open a dispute for a refund. Here we tell you what happens when you open a dispute on AliExpress , from how to open a dispute to what is the deadline to start it. You do not have to settle for a product that is not what was promised.
Disputes are a mediation between the buyer and the seller due to problems with the purchase of a product. The buyer can open a dispute if he is not satisfied with a product or if he has not received it . In principle, both parties will negotiate an agreement, which can be a partial or total refund, with the return of the product, but if an agreement is not reached after 5 days, the dispute will be mediated by the AliExpress team . Before opening a dispute, it is preferable to talk to the seller.
To open a dispute, go to “My Orders” at the top of the portal to see the items you have purchased. Under the “Actions” column, the “Open Dispute” action will appear. You can also open it from “Order details”. Finally, it only remains to fill out a form to start it. Now that we know what happens when you open a dispute on AliExpress, we are going to clear up any doubts about them.
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HOW TO OPEN DISPUTE ON ALIEXPRESS WITH THE PERIOD EXPIRED
It is vital to review the product to open a dispute within the given period. If after the protection period of 15 days we have not opened a dispute, is it possible to open it? The dispute is impossible but we have other ways to claim for our product. Of course, it will be much more difficult to receive a refund, since if after 15 days we have not claimed, AliExpress is not obliged to propose a solution nor is the seller to grant it to us.
The best thing for these cases is to contact the platform through Customer Service . AliExpress has several forms of contact. At the bottom of the page we can chat with a bot in “Chat”, who can redirect us to a physical operator if he can’t solve our problems. We can also call the Barcelona central office by calling 93 437 58 79. Lastly, it is possible to open chat with the platform’s Twitter or Facebook accounts.
Finally, it may be preferable to contact the seller . From the product window you must click on the seller’s name or photo to open the chat and talk to him there. In any case, after the end of the protection period, you are not obliged to reach a solution, so it will depend on your attitude or sales policy.
HOW TO OPEN DISPUTE ON ALIEXPRESS WITH PERIOD NOT RECEIVED
If we do not receive the package, we can act to get the money back from AliExpress . First we must find out the location of our order in “See details” next to the order number. If the package is held in customs , the logical thing is to contact the company that transports it. In the event that we cannot contact said company or they present us with problems, we must make a claim on the platform itself.
If we open dispute, the Chinese company will contact the shipping company and the seller . If we do not receive satisfactory information, the amount will be refunded to us, since the transaction is held by AliExpress until we receive the product. If we don’t want a refund, but want an identical product sent back to us, we can contact the seller via chat.
WHAT DOES DISPUTE ENDED MEAN
After a period of time, the Dispute Status will appear as “Dispute Ended”, what does dispute end mean? This means that the dispute has ended by agreeing with either party. Just below the resolution of the conflict will be indicated. If the dispute has been closed but we have a problem with the refund, we must immediately contact AliExpress Customer Service and attach the evidence. If the dispute is ongoing, the Status will say “Dispute in progress”.
WHAT IS THE DEADLINE TO OPEN A DISPUTE ON ALIEXPRESS
Buyers have a limited period to open disputes. Once the order has been sent, the buyer can report any incident through the dispute system. What is the deadline for opening a dispute on AliExpress? It is possible to open a dispute during the protection period, a period offered by AliExpress during the purchase of the product.
The protection period begins when the tracking number is added to the product and ends in 15 days . It can end in 2 different ways: 15 days from the buyer confirming receipt of the product or 15 days after the shipping deadline, established in the shipping template. As the period is limited, the ideal is to check the product within these periods.
HOW MANY DISPUTES CAN BE OPENED ON ALIEXPRESS
At this point, many users may be wondering how many disputes can be opened on AliExpress. There is no limit to the number of disputes , but if a buyer opens an excessive number of disputes, for example, he makes 30 purchases and opens 25 disputes, he is probably abusing the tool. In this case, AliExpress will investigate you to take action to prevent abusive practices. This may lead to the closure of the buyer’s account, which implies the impossibility of opening new disputes or buying on the platform.
HOW TO MODIFY A DISPUTE ON ALIEXPRESS
The dispute is not a unilateral and fixed process, but rather each party provides its point of view. It is normal that during a dispute the data provided or the claim request itself is modified, so if you want to add more information or change any details, we show you how to modify a dispute on AliExpress .
The dispute will start a chat with the seller through which you can communicate. Through this you can request information or discuss the product. In “My proposal” you can modify the dispute to change the refund or the request. A button will appear below that indicates “Upload evidence” to include a greater number of evidence, whether they are documents or photos.
HOW TO CANCEL A DISPUTE ON ALIEXPRESS
If you’ve changed your mind or the item you thought was damaged isn’t, you can cancel the dispute. We explain how to cancel a dispute on AliExpress . To do this, go to “My Orders” and locate the product on which you filed the dispute. Access it and you will see the dispute, next to it the “Cancel” button will appear. Tap it to confirm that you want to cancel it. If you cancel the dispute and do not file another dispute within the protection period, the payment will be released to the seller.