There are applications that are on 99% of phones, and one of those is WhatsApp . It is the most used tool to send messages. It has millions and millions of users around the world. However, there are users who have problems using it, and there are many messages that reach us whose subject is WhatsApp not working .
This is why we have decided to take action on the matter. You already know that in ActualApp we tell everything in a very pedagogical way, and here we have made a list of the most common causes that cause this application to malfunction.
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Main reasons why WhatsApp does not work
We’ll see. It is very difficult to guess what your problem is without knowing what phone you have , or what ROM you have put in it, or if your connection works well … As you can see there are many possible reasons, but the vast majority of them are solved with the advice we give in this Article. So take your time and read carefully.
Always try to have the latest version if WhatsApp does not work
It is vital to always keep WhatsApp updated. Not only to ensure smooth operation, but also because they regularly introduce new features. Some are notable like the keyboard’s built-in GIF finder, for example. But some others have to do with application security and are just as or more important than the others.
Solution if you are Android users:
You must go to the Google Play application, which is the application where the applications are downloaded. Once there, in the top bar, you enter WhatsApp in the search engine and you will access its page. There you should see the option “Update” . If you only have “Uninstall” and “Open”, you already have the latest version of WhatsApp.
Solution if you are iOS users:
If you have an iPhone to check if you need to update WhatsApp, you must open the App Store application. There at the bottom you have several icons. One of them is a square with an arrow and just below it says “ Updates ”. Press there and WhatsApp should appear in the list of applications that you must update .
Check that you have internet access.
There are basically two ways to connect to the internet through mobile. One of them is through Wi-Fi and the other through the data of our telephone rate. If you have a wireless connection, the Wi-Fi logo should appear on the top bar, both on Android and iOS . To configure this feature you must go to settings and search for “Wi-Fi” and see if you have it activated.
In the case of connecting through data, in the same section within Settings you must look for the option “Mobile data” and check that they are activated. If you have problems at this point, the best thing you can do is call your telephone company , since they will tell you by phone how to configure your network correctly.
In any case, if you have doubts about whether your internet connection works, you can check it with other applications. IPhone users try to enter a web page through Safari for example. If you can do it, you have an internet connection. Those of Android, do the same process but through the browser you have.
Clear the application cache if WhatsApp does not work
Applications store a lot of information in the system that is only necessary to improve user interaction with the application. Clearing the cache can solve some small problems or bugs that the application has. This can only be done on Android devices, and don’t worry, we’re not talking about a very difficult process.
Clear WhatsApp cache on Android
You must access again in Settings. There look for the option called Applications , and inside look for WhatsApp. They are usually in alphabetical order, so it will be at the bottom of the list.
Once you are inside the application you will see that there is the option to “Clear Cache” , click there and work done. On some occasions the name may vary slightly, for example in MIUI it says “Delete data”.
Check that the WhatsApp servers are active
I don’t know in your house but in mine when the lights went out and the thermals were up, my father used to say: “This is theirs” . Well, the same thing happens with WhatsApp. Every now and then, very occasionally, the servers go down and the service is down.
To be aware of any incident with the WhatsApp service, we recommend that you follow the account called WhatsApp Status on Twitter . In fact, you don’t have to follow her if you don’t want to, see her timeline at this link .
I have tried everything and WhatsApp does not work
We have already warned that there is a small possibility that the problem for which WhatsApp does not work , is not on this list. If this is the case, the first thing we recommend is that you uninstall the application and reinstall it. It may seem silly, but there are times when the problem is solved.
Well, we still have one last bullet in the chamber. If after carrying out all these checks, you still see that WhatsApp does not work , you should contact their technical service. To do so, you just have to send an email to [email protected] and they should answer you shortly. Do not worry if you do not know English, send it in Spanish and they will already have some way to translate it.
We hope that this article has helped you to be able to enjoy WhatsApp again . Do you have any questions regarding any of the points? Leave a comment and we will answer it as soon as we can.