Shein is a Chinese online store. And like any purchase we make in the Chinese giant, before reaching our house it must go through customs. The normal thing is that this is a procedure that we do not even know about. But there are times when we can run into some problems. And in that case we will ask ourselves what to do if my Shein order has been detained in customs in Spain.
In the event that your package is in customs, you will receive a Single Administrative Document (DUA) by post . To release the package, you must correctly fill in the imported merchandise declaration sheets, scan them and, together with the invoice, send them to the adtpostales website within a maximum of 15 days.
In order for the package to cross the border, you may have to pay for customs formalities. In the European Union you only pay for orders with prices above 150 euros , so if your order is less you will not have to pay anything. In the event that they demand that you pay because the content does not match the invoice, check with Support in the Shein app, since you can claim that they pay you that amount.
HOW LONG DOES IT TAKE FOR A PACKAGE TO CLEAR CUSTOMS IN SPAIN
If you are in a rush to receive an order from Shein, you may be wondering how long it takes for a package to clear customs in Spain . The normal thing is that the period of time that passes is between 7 and 30 days, although it is a figure that can be variable.
In fact, on a few occasions this period can be extended to 60 days, or it may not even come out again. However, orders for very small amounts are not controlled by customs. At first it may seem that placing small orders is the best way to avoid problems, but keep in mind that shipping costs in Shein are only free from 29 euros.
You must also bear in mind, in the event that you have to send documentation as we have explained in the previous section, that the term will begin to count when you have sent said documents . Therefore, if you want the order to arrive as soon as possible, we recommend that you speed up the procedures.
HOW TO LOCATE A PACKAGE IN CUSTOMS IN SPAIN
If you see time passing and your order for Shein has not arrived, you are probably wondering where it is. And for this you will need to know how to locate a package in customs in Spain . The reality is that there is no specific website where you can locate all the packages that are found in the customs of our country. The courier company is the one that should give you that information.
In the information about your order that you will find on the Shein website you will find the tracking number , as well as the courier company with which it has been sent, which is usually the Post Office. With this number, go to the website of Correos (or the company with which the package was sent) and by entering it you will be able to obtain all the information. There you will see if your order has been held and where. And in the event that no one contacts you, you can complain to the courier company to find out where the package is.