Buying second-hand products on Wallapop is a way to save money for a product that we don’t even need to be new. But it is also normal that we are assailed by the hard question of what happens if I buy something on Wallapop and it does not work . The reality is that, especially if we have made the purchase through Wallapop Shipments , we have a guarantee that in case we encounter a problem we will find a solution. Therefore, we will be able to get our money back easily.
And it is that in the event that we are using Wallapop Shipments, the seller will not receive the money until we give the OK . Therefore, in the event that what we have bought does not work correctly, we have the option of, instead of giving the OK, open a dispute so that the money is returned to us.
As the seller will not even have received the money, when Wallapop acts as a mediator , the return will be easier, so you will be able to get your money back easily.
WHAT HAPPENS IF THE BUYER DOES NOT GIVE THE OK IN WALLAPOP
In the event that you are a seller, what you are probably worrying about is what happens if the buyer does not give the OK in Wallapop and, therefore, you cannot proceed with the payment.
When a buyer receives a product, they have a deadline to do two things. If he gives the ok, this means that everything has gone correctly, so Wallapop proceeds to give the money to the seller. If there is any problem, what he will do is open a dispute . In this case, the platform will act as a mediator and, in the event that the client is right, the buyer will not receive the money.
If the buyer does not give the ok but does not open a dispute either, Wallapop will understand that in reality he does want the product, but for whatever reason he has missed giving the ok. Therefore, in that case the seller will receive his money from him without any problem. If it doesn’t happen to you, you can always contact the platform.
HOW THE REFUND WORKS ON WALLAPOP
If you have run into a problem and have decided to request your money back, you will need to know how Wallapop money back works . To request that the money be returned to you, the first thing you must do is open a dispute, in the way that we will explain in the following section.
If the seller, or the platform itself, accept your dispute, a code will be generated for Correos. You will have a period of 10 days to take the package to the Post Office so that it can be sent back to the owner. You can deliver it without problems in your nearest office.
Once delivered, the seller will receive your package back within two business days. And once the package is back in the seller’s hands, you’ll get your money back within 1-5 business days , depending on the payment method you’ve chosen.
HOW TO OPEN A DISPUTE ON WALLAPOP
If the product received does not fit what you need, you should know how to open a dispute on Wallapop. To do this, you will have a period of 48 hours from the time you received it. To open the dispute, you will have to go to the chat conversation about the product that you had within the app .
When you enter the chat, you will find two buttons, one that says All OK and another to open a dispute . In this second is where you will have to enter to access it. Next, in the dispute you will have to explain in as much detail as possible the problems you have encountered with the product. From there, the seller will have a period to accept your dispute and return your money. In the event that it does not, the Wallapop platform itself will intervene to decide which of the two parties is right. In the event that it is considered that you are right, the money will be returned to you in the way that we have previously explained.
