Joom is a one-stop marketplace that focuses on goods from China shipped to Russia. This is a store with catalogs of a wide variety of items, among which you can find shoes, clothes, hygiene items, as well as something more unusual and original.
Ordering through Joom is convenient and not difficult. But it is better for beginners to learn about some of the nuances in advance.
Therefore, the entire purchase process will be considered step by step, from the selection of the product to the receipt of the parcel.
Contents
First meeting
Before buying on Joom, you need to understand what it is all about.
As stated earlier, Joom is an online marketplace. The store was registered relatively recently, namely in 2016. The site belongs to the SIA Joom company, which is based in Latvia.
The goal of the creators was to compete, as well as get ahead of recognized leaders such as AliExpress or TaoBao. We have to admit that they succeeded. And not due to the expanded range. No, Joom offers functionality, high guarantees, and good shipping.
And these solutions worked successfully. An increasing number of users are actively joining Joom. You should try it too.
Registration procedure
To become a full-fledged user of an online store, you need to learn how to register on Joom.
To do this, the service offers 2 ways:
- Through social media. In the upper right corner of the site there is a “Login” button. When you click on it, a registration form is displayed, as well as icons for several social networks. These are VK, Odnoklassniki, Facebook and Google. By clicking on one of them, you can enter under the data from the social network. Fast and convenient.
- Through registration. Here you will need to fill out a special form. The name, surname, e-mail, and also a password are entered into it. Data processing takes a matter of seconds. A message should be sent to the specified mail with a link to confirm registration. By clicking on it, the user will be fully registered. If the letter did not arrive, check the correctness of the information filled in, or contact technical support.
Joom also has a mobile application, registration through which is just as easy. The account can be used in the mobile program itself, as well as on a computer. There is no need to create separate accounts.
Bonuses and promo codes
To make purchases from China even more profitable, you can use points and bonuses. Therefore, it is interesting to know how to get your points on Joom.
Users receive points for registration and purchases made. For example:
- upon registration, the user is awarded 20 points;
- for the first authorization they give 50 points;
- when ordering goods, they give points at 1% of the cost.
The system is simple. 1 point is 1 ruble.
The store has several types of bonuses:
- discount on goods for completing tasks;
- holiday offers;
- fixed cost discounts;
- individual promotional codes.
One coupon is valid for 1 purchase. In the authorized user menu, you can see the number of points and the list of available promotional codes.
All coupons have their own terms and conditions. You can search for them on social networks, on special sites, in Joom partner stores, etc.
Points are valid for 180 days, so it is important to catch the opportunity with them. To buy you need:
- find the product of interest;
- in the product card, find the item “Buy for points”;
- check if the discount has worked;
- mark the necessary checkboxes;
- make a purchase.
When registering, users should take into account that they can pay for the first order with bonuses only if the price is from 100 rubles or more.
Joom regularly runs promotions, sends out promotional codes, and also provides lucrative discounts. But you need to be an active user in order to make purchases as cheaply as possible.
Checkout
The advantages of the store include the fact that there is a very well thought-out and intuitive menu. Here you are unlikely to see incomprehensible hieroglyphs, or wonderful translations of product names.
If this is your first time here, then you need to figure out how to place your order on Joom.
The whole process can be divided into several stages:
- selection of goods;
- ordering via phone or app;
- indication of the delivery address.
To make it easier for beginners to understand the essence, you need to explain step by step how to order goods on Joom.
Position selection
It all starts with the study of directories. A search bar is available here, or built-in filters and thematic sections.
And here it is worth noting that the division into categories in a mobile application is visually perceived easier. Although on the site everything is intuitively clear.
Through the search, you can register the name of a specific product. Or look through the catalogs, apply the necessary filters.
By opening the product card, you can add it to the cart and continue shopping, or click “Buy now” to immediately proceed with the checkout.
Many people are interested in the question of how you can contact the seller on Joom. There is no technical possibility for direct communication. To do this, you need to contact technical support.
There will be no difficulties with how to write to the seller on the Joom website. This is the standard form. But here it is recommended to describe the problem in detail so that there are no additional questions, and employees can quickly resolve the issue.
Order via computer
Some users install the application. Others access Joom through a computer or laptop browser.
If you chose the second option, then to order you need:
- pass authorization;
- log in with your account;
- select the desired product;
- click “Add to cart”, or click “Buy now”.
Further, everything is according to the standard. The address for delivery is indicated, and the purchase is paid.
Order through the app
An alternative option for online purchases on Joom is to install the application. Programs for iOS and Android mobile devices are now available.
The principle of action is similar here. You need to log in, and then through the catalogs, sections or the search box, find the desired positions. The Buy button takes up almost half of the display. When you click, you are prompted to select product specifications, such as color, quantity, size, etc. Then the address is filled in and payment is made.
The advantages of mobile applications include the availability of the payment function via Google Pay and Apple Pay. Operations are confirmed by a fingerprint or face scan.
Delivery address
This is an important step that should be given special attention.
The Joom site has 3 key rules. It is important to adhere strictly to them.
- The address is filled in Cyrillic. Do not try to translate the street name yourself. Even if you know the translation well. Also, don’t use online translators.
- Do not include the post office address. The address must belong to the customer. It is advisable to indicate the country, region, settlement, street, house and apartment number.
- Check the index. Incorrect postal codes are often entered. From this, the parcels are lost, or it takes a long time to reach the client.
When you enter the name of a city or street, the system starts suggesting options through tooltips. Choose only through these options.
After entering the information, click on the save address button. If there were errors in any of the fields, the system will issue a corresponding notification. On subsequent purchases, the saved data will be applied by default. The user has the opportunity to specify several addresses and select the one that is needed depending on the purchase. To do this, just click the “Add Address” button to create a new template.
Payment for goods
The titles have been selected, so now you need to buy them on Joom. And you can do it for money, as well as for points. When placing an order, a corresponding item appears, where you can specify the coupon code, the number of points used, etc. To take advantage of some discounts, you need to follow the special links.
Think about how you can spend your points as profitable as possible using Joom. If you regularly make purchases, then it makes sense to accumulate more bonuses and then pay most of the cost with them, or apply small but pleasant discounts.
The Joom store allows you to buy a product in several ways. Namely:
- Bank card. To pay, you will need to enter in the appropriate field the full card number, its expiration date, as well as the security CVC code. For payment, the card must be issued in the name of a registered buyer. It is also important to have a positive balance with sufficient funds. If you put a mark and remember the card number, then you will not have to re-enter all the information on subsequent purchases. The method is safe, so you shouldn’t worry.
- Electronic currency. In the case of Joom, Russian clients have the opportunity to use 3 payment electronic systems. These are PayPal, YuMoney (formerly Yandex.Money) and Qiwi. To purchase through an electronic wallet, you need to select the “Other methods” payment option and tick the appropriate currency. Then, according to the standard scheme of the selected payment system, make a transaction.
As you can see, purchases are extremely easy and fast enough.
How to track your parcel
Every new user is doubly interested in how you can track your parcel on Joom and watch its movement. After all, the product has been selected and paid for. I want to be sure that now he will reach the end point.
There are no difficulties with how to track an order made through Joom.
When the parcel is formed and handed over to the postal services, the client can see a section called “Tracking” in his account in the “My orders” section. This shows the data about the location of the package. The approximate delivery time is also written here, as well as the date when the parcel was sent.
The client, by the order number, is able to easily track his parcel from Joom, as well as watch all the changes. Additionally, push notifications will come and keep the client informed of what is happening.
Joom makes it possible by day and hour to track the entire route of the goods, from the starting point in China, ending with movements already within Russia.
Receiving a parcel
The next question is how to receive a package from Joom sent by mail.
Again, nothing complicated. Upon arrival from China to Russia, the delivery to the client is handled by the Russian Post. There are usually 2 options:
- Delivery to the house. Postmen bring small parcels to your home or apartment. Usually these are letters or parcels weighing no more than 2 kilograms.
- Delivery to the post office. In most cases, in order to receive your package from Joom, you need to visit the post office. In this case, you should take documents with you to confirm your identity, and a track number.
A notification that the product has arrived at the place appears in your personal account in the section with orders. If there is a message, but there is no notification in the mailbox, the postman may not have time to do this. In any case, after the notification appears in your personal account, you can safely go to the post office.
In a situation where more than 75 days have passed since the purchase, but the parcel has not arrived, you need to submit an application for the money to be returned.
To do this, just open the section with orders, open the desired item and click on the item “About receiving the goods”. Indicate here that the order has not been received. Then the system will tell you step by step how to proceed.
Order cancellation
An equally important question concerns how you can mark your order on Joom after payment.
This online store allows you to cancel purchases. This is given 8 hours from the moment when the transfer of funds was made.
Here you need to open the section with orders, select a specific product and click on “Cancel” at the bottom of the window.
Just keep in mind that when “Confirmed” appears next to the item, cancellation is no longer available.
If it was possible to refuse in a timely manner, then the money will be sent to the account from which the payment was made. This takes 7 to 14 days.
Return of goods and money
If the client is faced with a defect, defects, or a discrepancy between the product and its description, he can return the money. Moreover, Joom makes it possible to cover the costs by 100%, or partially.
When the product matches the description, it has no damage, but for some other reason the client is not satisfied with it, then you can make a return to Joom. The only problem is how to return this or that product. Here Joom offers to pay for the return shipment at its own expense. After that, the funds are returned in full. Shipping costs are not refundable.
Dispute opening
To get the money back, you will first have to show proof of the non-conformity of the goods.
You need to know how to properly open disputes on Joom and what you have to do for this.
Alas, one of the key differences between Joom and Aliexpress is that you cannot open a direct dispute with the seller here. Everything is solved through the support service.
The user needs to do the following:
- pass authorization;
- go to your office;
- select a section with orders;
- find the right purchase;
- at the bottom of the screen, click “Question on request”;
- fill in text fields;
- indicate your name, email address;
- describe the problem in detail.
It is important to attach photo and video evidence that the product does not correspond to the description, or has defects. Then the store reviews the claim and returns the money.
Having opened a dispute, you just have to wait. Usually, the administration considers the application in 2-3 working days. Based on the results of consideration, it changes the status of the product. Unfortunately, sometimes the evidence is insufficient and refunds are denied.
If the customer won the dispute, then he can get his money back within 2 weeks.
Account deleting
And the last point. This is the deletion of your Joom Online Store account.
Alas, there is no magic button, when pressed, the profile will disappear completely and without a trace. You will have to spend time and effort.
There are 2 options.
- Quick. It provides for partial deletion of data in the profile. This is a phone number, changing card numbers, etc. That is, information is erased, cards are unpinned so that the system does not suddenly write off anything.
- Slow. Performed through the support team. But it allows you to completely delete the profile. The user will be checked, the account will be examined. There may be active but unpaid orders. This is how Joom confronts unscrupulous buyers. If the verification is successful, you explain the reasons and intentions to delete the account, then in the end all data will be erased.
Think about whether it really needs to be done.
How do you feel about Joom? Did you have to buy and order something there? How satisfied were you? What did you dislike about the service?
We are waiting for your answers.
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