Disputes are AliExpress’ method for us to complain if we have a problem with our purchase. But there are times when, once we have filed such a dispute, the problems are resolved without the need to do anything. In that case, you may want to close the topic and wonder how to cancel a dispute on AliExpress.
To do this, you must enter My Orders and find the order on which you have filed a dispute. Enter the order and you will be able to see the dispute you have filed. Next to it you will find a Cancel button, which you must press for the cancellation to take effect.
In the event that you have canceled your dispute, keep in mind that, in the event that you do not file a new dispute before the due date, the payment will be released to the seller, so that it is more difficult to recover the money.
HOW TO CHANGE THE REASON FOR THE DISPUTE ON ALIEXPRESS
You may have filed the dispute with a reason but later realize that you have not explained it well. And in that case, you may wonder how to change the reason for a dispute on AliExpress. The reality is that you can modify it whenever you want if with the relevant changes you think that you will have a better chance of winning it.
The process that must be followed for this is similar to the previous one. You will have to log in with your username and password and then go to My orders. In the order in which you have filed the dispute, along with the Cancel button that we have mentioned above, you will also find another in which it says Modify. Click on it and you will be able to make all the changes in the dispute that you consider necessary, also including the reason for the dispute. If the seller has not yet responded to your claim, they will see it directly with the new reason that you have filed.
I DON’T AGREE WITH A DISPUTE ON ALIEXPRESS, WHAT CAN I DO?
In the event that you are a seller, you may find yourself in the situation of being asked for something and think “ I do not agree with a dispute on AliExpress, what can I do? “. The reality is that you can reject the dispute, but that does not mean that you are going to win.
And it is that in the event that buyer and seller cannot reach an agreement, not even through the dispute, it will be AliExpress itself that will act as an arbitrator to decide who is right. Therefore, you only have a chance to win if the customer is clearly complaining for no reason. Otherwise, the most normal thing is that the seller loses.
HOW TO ACCEPT AN ALIEXPRESS DISPUTE
If you want to avoid complications and intervention by the company, being a seller you are interested in knowing how to accept a dispute on AliExpress . To do this, you will have to go to the orders section and click on the Dispute reimbursement section. There you will find a list with all the orders that have been made to you that have some type of dispute. Next to the dispute you will find the Accept button. Once you have accepted the dispute, the person who has filed it with you will get a refund of the money, which will not even come to pass through you.
If you ignore your client’s dispute, after a while it will be closed and the money will be returned to your client , so it is important that you review each one.
