If you’re selling a second-hand item, you’re probably wondering what happens if the buyer doesn’t confirm delivery at Wallapop . And is that the app’s shipping system requires the buyer to confirm that the package has arrived so that the seller receives the money. It’s a good idea to avoid scams, but it can sometimes cause headaches for sellers. The reality is that from Wallapop Shipping itself you can track your package. Therefore, you will be able to know if the buyer has indeed received it, and Wallapop will have proof of it, so that making a claim will be simple.
In case of problems, you can contact customer service from the chat of the application itself or even leave a message on their Twitter account .
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WHY IS MY MONEY BEING HELD BY WALLAPOP
If you haven’t received payment yet, you’ll want to know why my money is being held by Wallapop . The normal thing is that simply from the application they are waiting for the buyer to confirm that everything has gone correctly. In a matter of days you will have received your money. If there is any incident in the shipment or in the buying and selling process, a button will appear to chat with customer service and be able to solve it. In the event that no solution seems to be found, you can contact the platform via social networks.
HOW LONG DOES WALLAPOP TAKE TO PAY BACK THE MONEY?
You may also have bought a product, have not been convinced, and have requested a return. In that case, you will need to know how long it takes Wallapop to return the money. To do this, the first step to follow will be to send the product back to the seller. From the moment you ship it, it will take approximately two business days for the package to return to the seller. Once the seller has received it, you will have the money back in 1 to 5 business days.
WHAT HAPPENS IF THE BUYER DOES NOT PICK UP THE PACKAGE FROM WALLAPOP
Something that worries many sellers is what happens if the buyer does not pick up the package from Wallapop . If the package has been sent by the Post Office, it will be stored in their offices for 15 days. In the event that the shipment has been made by Seur, this period will be 10 days. Once the deadlines are met, the package will be sent back to the address you have entered as the sender.
Therefore, you will not have to worry about anything, if the buyer does not pick up the package, it will arrive at your home automatically once the corresponding deadline has passed.
HOW TO CLAIM A BILL ON WALLAPOP
If you have had a problem receiving your money after a sale, you will wonder how to claim payment in Wallapop. For this, the company has a support email address: [email protected]. If you go to her explaining the problems you have had when collecting your money, you will receive an answer in a few days trying to solve your problem.
It is important that in the email you write you give as much information as possible so that your problem can be clearly documented.