AliExpress has become an essential commerce application to purchase low-cost products. If you have recently bought something, but you do not like it or it has a fault, see how to make a return on AliExpress easily and step by step.
Low prices on all kinds of products, especially Chinese, is what you can find in an online retail giant like AliExpress. If you regularly make purchases on this platform, it is important that you know if a store is safe, the options available to you, if an order is delayed or how a return is made, if you do not like the product, it has faults or it does not fit to the description.
To know how to make a return on AliExpress you have to carry out the “open a dispute” option . To do this you have to go to the order and click on the “open a dispute” button. Next, you have to choose “return product”. Keep in mind that you may have to pay shipping costs in cases that are not defects or failures. From the time the dispute is opened, you have five days to confirm the return and ten days to make the return.
Once you have the dispute open, fill out the form and submit it. AliExpress takes about two days to accept the dispute. When you have it accepted, click on “Get the return tracking number” to get your label. Download or print your label and pack the item in good condition and take it to your nearest post office. Then show the label to the Post Office, they will scan it and send the package to AliExpress. The refund will be made between 15 and 30 days.
HOW TO FILL OUT THE ALIEXPRESS RETURN FORM
You already know how to make a return on AliExpress, but you may be wondering what information you have to provide, we explain how to fill out the AliExpress return form.
To fill out the AliExpress return form, remember that you first have to click on “open a dispute”. Then choose “return product”. Next, you must display and choose the reason why you want to return the item. Next, you have to indicate the refund amount, that is, what the item cost you.
Then you must explain the reason for the return, the reason why you do not want to keep the item and you must also provide photos that support your decision. Finally, you just have to click on “send”.
HOW TO MAKE FREE RETURNS ON ALIEXPRESS
Previously, we have mentioned that you should take into account that returns may have a cost. If you need to know how to make free returns on AliExpress, we will explain it to you in the following section. Remember that to make free returns you have previously had to buy a product that reports this option.
To make free returns on AliExpress, open the application and enter the order and the product you purchased. Then click on “open dispute” and “return the product” . Select the reason and finally send the form. Then click “get tracking number” and take the packed item to the Post Office. They will scan the label with the tracking number and proceed to shipment.
HOW TO EXCHANGE A PRODUCT ON ALIEXPRESS
If the item that has arrived does not correspond, for example, to the size and you need to know how to exchange a product on AliExpress, then we will show you everything you need to know about it.
Changing a product is not possible automatically on AliExpress, although beware! That doesn’t mean it can’t be done . To do this, you have to use the option of contacting the seller to expose what happened and try to reach an agreement to see if the product changes.