Sooner or later, we all have to return a garment or an item that we have bought online , so it is very useful to know how to make a free return in Shein to know the steps to follow and not go crazy along the way. The first return of each order is free and in case of making a second -or even more-, it will cost 4.50 euros each.
The first thing to keep in mind is that the return period for products purchased on the platform is 45 days , 15 days less than last year, so it should not be lost. It should also be borne in mind that there are items that cannot be returned , such as bodysuits , underwear, products from the ‘Beauty’ section, items for parties and events, DIY items, pet products, jewelry and accessories. Swimwear cannot be returned if it shows damage to the hygienic protection.
To return a free product in Shein , we open the application and enter the ‘Me’ menu that we find in the lower right part of the screen. Once there, click on ‘Return’ and choose the item we want to return , specifying the reason for the return. Finally, we select the method, which can be with Punto Pack or through the Post Office.
The products that we want to return must be sent in their original packaging and must be in perfect condition (in case you receive the item with any damage, you must contact the platform’s customer service ). Once packed, you select one of the two free options to make your return (there is a third in which you choose the logistics company to do it, but there the costs fall on you).
HOW RETURNS WORK IN SHEIN WITH PUNTO PACK
In the case of choosing the first free option, it is interesting to know how returns work in Shein with Punto Pack , since it is not limited only to delivering the product that does not serve us without further ado.
With this return method, we are the ones who have to print the return label and stick it on the package. Once this step is done, we visit the PuntoPack.es website to find the closest point to our home and take the package there to send it to the Shein facilities. You can have the money in your account 10 days after the product arrives, and shipping costs and insurance will not be included.
HOW TO MAKE RETURNS IN SHEIN WITH CORREOS
On the other hand, if you are interested in finding out how to make returns in Shein with Correos , the process is similar with the only difference that in this case you will not have to print the return label yourself. The money-back terms are the same in both cases, ten days after receipt.
It is important to clarify that you must specify the return address clearly on the package before taking it to your nearest office. Many customers complain that their items have ended up going missing because they were shipped to the address on the package they received. Shein clarifies that this is not your return address. In case of doubts, you can always use the customer service to resolve your concerns and be able to make the return without extra problems.
In the event that you opt for the third option and bet on a logistics company of your choice , you will have to take care of the shipping costs and enter the tracking number of the package in ‘Return history’, section that you will find in ‘My orders’ within the application.